General

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Learning to JaminMilan

A few years ago I accidentally stumbled upon a 100-word description of Service Design. That led to a one-week course taught by Vincenzo di Maria at Central Saint Martins, which inspired me to participate in my first Global Service Jam. During my first Jam, I met new people with diverse backgrounds, yet similar passions and [...]

By | May 20th, 2018|General, Project|0 Comments

Interview with Julia Bertoncello

Julia Bertoncello is a Service Designer and Design Researcher who has worked at Whirlpool in Brazil and is currently studing her Master's Degree in Product-Service System Design in Politecnico di Milano. She is part of our team since 2016. Let's discover more about her!   1 - How did you know about PACO and why did you decide to participate [...]

By | May 2nd, 2018|General, Interview|0 Comments

The many roles of service design

In a recent post, we have been talking about the complexity of the customer journey and about the potential of service design when it comes to create better experiences throughout every touchpoint, to the benefit of all stakeholders: customers, the organisation, and people employed at each stage of the process. As a brief recap, we [...]

By | February 26th, 2018|Article, General|0 Comments

Social Innovation Dictionary – Fair Trade

noun: trade between companies in developed countries and producers in developing countries in which fair prices are paid to the producers (OXFORD DICTIONARIES). It is well known that “the richest 20 percent of the world's population consume 86 percent of the world's resources while the poorest 80 percent consume just 14 percent” (UN Development Program). [...]

By | October 30th, 2017|General, Social Innovation Dictionary|0 Comments

Serving you an introduction to service design

Image source: B2Bstories About two months ago while I was in Namibia for one of the PACO projects, Júlia, our blog editor, wrote me an email saying: “Hey Nicola why don’t you write a post about Service Design for mid September” and I replied “Sure …” thinking that in two months I would have certainly found [...]

By | October 16th, 2017|General, Service Design|0 Comments

Welcome to Vitamin P!

Hello dear reader! If you got here, it's because you are interested in our work, and we are very happy for it. Well, there is nothing better to start this blog than a first article telling you a bit about our history, is there? Let's get started! How was it born? Paco was initially born [...]

By | June 21st, 2017|General|0 Comments