Yearly Archives: 2018

/2018

Learning to JaminMilan

A few years ago I accidentally stumbled upon a 100-word description of Service Design. That led to a one-week course taught by Vincenzo di Maria at Central Saint Martins, which inspired me to participate in my first Global Service Jam. During my first Jam, I met new people with diverse backgrounds, yet similar passions and [...]

By | May 20th, 2018|General, Project|0 Comments

Interview with Julia Bertoncello

Julia Bertoncello is a Service Designer and Design Researcher who has worked at Whirlpool in Brazil and is currently studing her Master's Degree in Product-Service System Design in Politecnico di Milano. She is part of our team since 2016. Let's discover more about her!   1 - How did you know about PACO and why did you decide to participate [...]

By | May 2nd, 2018|General, Interview|0 Comments

The many roles of service design

In a recent post, we have been talking about the complexity of the customer journey and about the potential of service design when it comes to create better experiences throughout every touchpoint, to the benefit of all stakeholders: customers, the organisation, and people employed at each stage of the process. As a brief recap, we [...]

By | February 26th, 2018|Article, General|0 Comments